1. Who We Are

Pennine Manufacturing Ltd is a private limited company registered in England and Wales under company number 01240154.

Registered Office:
Browns Rd, Bradley Ln, Little Lever, Radcliffe, Bolton BL2 6RA

We are the Data Controller, responsible for your personal data, as defined under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. The Data We Collect About You

We may collect and process the following categories of personal data:

a. Identity Data

• Full name
• Title
• Company name (if applicable)

b. Contact Data

• Email address
• Telephone number
• Billing and delivery addresses

c. Transaction Data

• Details about payments to and from you
• Order history
• Details of products or services you’ve purchased

d. Technical Data

• IP address
• Browser type and version
• Time zone setting and location
• Operating system and platform
• Other technology on the devices you use to access our website

e. Usage Data

• Information about how you use our website, products, and services

f. Marketing and Communications Data

• Your marketing preferences
• Your communication preferences

We do not collect or store sensitive personal data (e.g. health, race, religion) unless explicitly required and legally justified.

3. How We Collect Your Personal Data

We collect data in the following ways:

a. Direct Interactions

You may provide us with your personal data by:

• Filling in forms on our website
• Creating an account
• Requesting a quote or placing an order
• Contacting us via phone, email, or social media

b. Automated Technologies

When you visit our website, we may automatically collect technical data through cookies, log files, and analytics tools.

c. Third-Party Sources

We may receive personal data about you from:

• Analytics providers such as Google Analytics
• Advertising networks and platforms
• Payment service providers
• Business directories or trade shows

4. How We Use Your Personal Data

We only use your personal data where the law allows us to. Most commonly, we will use your data to:

• Process and deliver orders including managing payments, fees, and shipping
• Respond to your enquiries and provide customer support
• Send administrative communications such as order confirmations, invoices, or policy updates
• Personalise your experience on our website and recommend relevant products
• Send marketing communications, where you have consented
• Improve our products, website, and services through analytics and feedback
• Comply with legal obligations, such as financial recordkeeping

We do not sell your personal data to third parties.

5. Legal Bases for Processing

We process your data under the following legal grounds:

• Performance of a contract: When we need your data to fulfil a contract with you (e.g., processing an order)
• Consent: Where you have provided explicit consent (e.g., newsletter sign-up or cookies)
• Legal obligation: Where we are legally required to keep records or report activities
• Legitimate interests: Where we use your data for a business purpose that does not override your rights (e.g., improving our website)

6. Disclosures of Your Personal Data

We may share your personal data with the following, strictly for the purposes described:

• Service providers such as payment processors, couriers, IT service providers
• Professional advisers including accountants, legal counsel, and compliance consultants
• Regulators and law enforcement agencies when required by law or legal process
• Third-party tools like Google Analytics, which help us improve our services

All third parties are required to respect the security of your data and process it in accordance with the law.

7. International Transfers

Some of our third-party partners may process data outside the United Kingdom. In such cases, we ensure:

• Transfers are made to countries with adequacy decisions from the UK
• Or we use Standard Contractual Clauses and other safeguards to ensure your data is treated securely

8. Data Security

We have implemented appropriate security measures to:

• Prevent your data from being accidentally lost, used, or accessed in an unauthorised way
• Protect against data breaches, theft, or tampering

Access to your data is limited to authorised staff and service providers who have a business need to know.

We also have procedures in place to deal with any suspected data breaches and will notify you and the relevant regulator where legally required.

9. Data Retention

We only retain your personal data for as long as necessary, including:

• Fulfilling the purposes for which it was collected
• Meeting legal, tax, and accounting requirements
• Resolving any disputes or enforcing contracts

For most data, this will not exceed 6 years from the date of your last interaction with us, unless legal or regulatory rules require longer retention.

10. Your Legal Rights

Under data protection law, you have the following rights:

• Access – Request a copy of your personal data
• Correction – Request correction of inaccurate or incomplete data
• Erasure – Request deletion of your data (where legally permissible)
• Objection – Object to processing of your data for certain purposes
• Restriction – Request to limit the way your data is processed
• Portability – Request your data in a structured, commonly used format
• Withdraw consent – Withdraw consent for processing where this is the basis used
• Lodge a complaint – Contact the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data:
  https://ico.org.uk/make-a-complaint/

To exercise any of your rights, please email us at: sales@penninemanufacturing.com

11. Cookies and Analytics

Our website uses cookies to enhance your experience, track usage, and improve performance. You can choose to accept or decline cookies through your browser settings or our cookie banner.

For more details, please read our Cookie Policy 

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website, and significant changes will be clearly communicated.

Last updated: 18 July 2025

13. Contacting Us

If you have any questions or concerns about this Privacy Policy or your personal data, you can contact us at:

Email: sales@penninemanufacturing.com
Post: Pennine Manufacturing Ltd
Browns Rd, Bradley Ln
Little Lever, Radcliffe
Bolton, BL2 6RA
United Kingdom